Cancellation & Refund Policy for THE WIN PLAY

This Cancellation & Refund Policy outlines the terms and conditions regarding cancellations of participation and refunds for purchases made on our "Spot the Ball" platform.

1. Competition Entry Cancellations

Once an entry into a "Spot the Ball" competition has been submitted and confirmed, it cannot be cancelled or withdrawn. All competition entries are final at the point of submission. Please ensure you review your entry carefully before confirming your purchase.

In the rare event that a competition is cancelled by THE WIN PLAY due to unforeseen circumstances (e.g., technical issues, insufficient entries), all participants who have paid for an entry into that specific competition will receive a full refund of their entry fee. Notifications regarding such cancellations will be sent to the email address registered with your account.

2. Refunds for Digital Products/Services

As our primary service involves participation in skill-based online competitions, which are digital in nature and consumed immediately upon entry, we generally do not offer refunds for completed competition entries. The value of the service is rendered at the moment of entry, granting access to the competition.

However, if there is a verifiable technical error on our part that prevented your entry from being properly recorded or participating in the competition as intended, you may be eligible for a refund. Such claims must be submitted to our customer support team within 24 hours of the incident, along with relevant proof (e.g., screenshots, error messages). All refund eligibility will be assessed on a case-by-case basis at the sole discretion of THE WIN PLAY.

3. Processing Refunds

Approved refunds will be processed back to the original method of payment used for the purchase. Please allow [e.g., 5-10 business days] for the refund to appear on your statement, as processing times can vary depending on your bank or payment provider.

If the original payment method is no longer available, we will work with you to find an alternative refund method, which may include store credit.

4. Changes to This Policy

We reserve the right to modify this Cancellation & Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

5. Contact Us

If you have any questions about our Cancellation & Refund Policy, or if you wish to request a refund based on the conditions outlined above, please contact our support team at:

Email: [Your Support Email Address]
Or by mail at:
[Your Company Name]
[Your Company Address]
[Your City, Postal Code]
[Your Country]